Monthly Subcribers
Cancellation & Refund Policy:

During 14 Day Free Trial
Stream Only Subscribers: Visit your My Account page to cancel before your 14 day trial is over. Because it’s a free trial, nothing is charged.

Download Access Subscribers: Visit your My Account page to cancel before your 14 day trial is over. Because it’s a free trial, nothing is charged. Please note that download subscribers will have the ability to download only after the 14 day free trial is complete.

After 14 Day Free Trial
Stream Only Access Subscribers: Visit your My Account page to cancel. Upon request, you are entitled to a 100% refund of your last month’s subscription (only) if you have not used the program within the last 15 days (you must contact customer support.) Otherwise your subscription will be good until the end of your billing cycle (end of the month), with no future renewals.

Download Access Subscribers: Visit your My Account page to cancel. Eligible to receive last month’s refund if you have not downloaded more than 10 files in total, have not used the program within the last 15 days, and must contact customer support to redeem. Otherwise your subscription will be good until the end of your billing cycle (end of the month), with no future renewals.

Annual Subcribers
Cancellation & Refund Policy:

Within the first 30 days
Stream Only Access Subscribers: Visit your My Account page to cancel. You are entitled to a 100% refund if you contact customer support. Otherwise your subscription will be live until the end of your billing cycle (1 year) without automatic renewal.

Download Access Subscribers: Visit your My Account page to cancel. Eligible to receive a full refund if you have not downloaded more than 10 files in total, and must contact customer support to redeem. Otherwise your subscription will be live until the end of your billing cycle (1 year) without automatic renewal.

After 30 days
Stream Only Access Subscribers: Visit your My Account page to cancel. Subscription will be live until the end of the 1 year billing cycle, and will not automatically renew.

Download Access Subscribers: Visit your My Account page to cancel. Subscription will be live until the end of the 1 year billing cycle, and will not automatically renew.

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